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BILKENT UNIVERSITY
TELEPHONE SYSTEM
USER’S GUIDE
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Bilkent University
Switchboard:
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290 4000 |
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In case of emergency:
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6666 (extension) |
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266 4050 (direct) |
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Telephone technicians:
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1799 or 2300 |
Calling the switchboard operator:
Lift handset, wait for
the dial tone and dial 0.
It is not the duty of switchboard
operators to connect external lines or to take messages.
Internal calls:
Lift handset, wait for
the dial tone and dial 4-digit extension.
External calls:
Lift handset, wait for
the dial tone, dial 9 and then the external telephone number. (Only
for users who are authorized to make external calls.)
Error Tone:
If you hear an error tone
(3 beeps) when dialing a number,
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You have dialed an invalid number
or
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The number is out of order.
If you hear an error tone
when programming a feature,
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You have dialed the codes incorrectly
or
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You are not authorized to use
the feature.
Using the Features
Outgoing Calls (Touch Tone and Pulse
phones)
Lift the handset, wait
for the dial tone. For internal calls, dial the 4-digit internal number
and for external calls, dial 9 and then the external number.
Inquiry (Touch Tone)
During the course of an
ongoing call, you may call another extension or external number by using
the cradle switch (hook flash).
To use: Press the cradle
switch momentarily. You will hear a dial tone and the connected party is
automatically parked. Now dial the extension or external number (preceded
by 9).
To return to the original
party dial 2.
Inquiry (Pulse)
During the course of an
ongoing call, you may call another extension or external subscriber.
To use: While connected to
a party, dial 1. You will hear a dial tone and the connected party
is automatically parked. Now dial the extension or external number.
To return to the original
party dial 2.
Transfer (Touch Tone)
Call transfers can be made
to any extension on the campus telephone system.
Hang up the telephone momentarily
by pressing the cradle switch momentarily and wait for the dial tone. Dial
the number and wait for answer. After announcing the call replace the handset.
If the transfer extension
is busy or does not answer, dial 2 to return to the first party.
Transfer (Pulse)
Call transfers can be made
to any extension on the campus telephone system.
Hang up the telephone momentarily
dialing 1 and wait for the dial tone. Dial the number and wait for
answer. After announcing the call replace the handset.
If the transfer extension
is busy or does not answer, the call will automatically return to you.
Call Forwarding- if authorized (Follow-me)
(Touch Tone)
This feature allows you
to route your calls to another extension within the same system.
Initiating the feature from
your own extension:
Dial *21*answering
position#.
Canceling from your own extension:
You will hear the special
dial tone when lifting the handset. Dial #21#.
Redirecting from answering position:
To initiate, dial *21*own
extension number*extension number of new answering position#.
To cancel from answering position,
dial #21*own extension number#.
Individual Call Pick-up (Touch Tone
and Pulse)
If you hear your telephone
ringing when you are in another room, you can answer your call from that
extension.
Lift the handset. Dial the
extension of the telephone that is receiving a call. You will hear a busy
tone. Dial 8.
Automatic Call-back- if authorized (Touch
Tone)
If the called extension
is busy or does not answer, you can request the system to call-back automatically
as soon as the extension is free or has been used.
To initiate this feature,
dial 6 and replace the handset.
Answering:
When you receive the special
call-back signal, answer as usual within 8 seconds. After answering, the
system will call the extension number on which you made the call-back.
To cancel all Call-backs dial#37#.
Automatic Call-back-if authorized
(Pulse)
If the called extension
is busy or does not answer, you can request the system to call-back automatically
as soon as the extension is free or has been used by dialing 6 and
replacing the handset.
Answering: When you receive
the special call-back signal, answer as usual within 8 seconds. After answering,
the system will call the extension number on which you made the call-back.
External Number Redial (Touch Tone)
To automatically redial
the last dialed external number, dial ***.
Conference (Touch Tone)
You can establish a speech
connection with up to eight parties. Only the person initiating the conference
call can admit participants.
To initiate a conference
call, establish a call to the first party.
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Press the cradle switch momentarily
and after the dial tone, dial the second party’s extension number (and
inform about the conference).
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Dial 3.
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To add a new party to an ongoing
conference call use the cradle switch, extension number, 3 combination.
To leave the conference
call, replace the handset..
A tone burst is heard each
time a participant enters or leaves the conference. The conversation is
changed back to a normal two-party connection when there are only two parties
left.
Conference (Pulse)
You can establish a speech
connection with up to eight parties. Only the person initiating the conference
call can admit participants.
To initiate a conference
call, establish a call to the first party.
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Dial 1. After the dial
tone dial the second party’s extension number (and inform about the conference).
Dial 3.
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To add a new party to an ongoing
conference call use the 1 + extension number + 3 combination.
To leave the conference
call, replace the handset.
A tone burst is heard each
time a participant enters or leaves the conference. The conversation is
changed back to a normal two-party connection when there are only two parties
left.
Programming Abbreviated Numbers (Touch
Tone)
You can program individual
abbreviated numbers on all ten keys of your telephone. The numbers may
be internal extensions or external telephone numbers.
To program an abbreviated
number, after hearing the dial tone, dial the following: *51*selected
digit (0-9)*internal or external telephone number#. Replace
the handset.
To use one of the abbreviated
numbers, dial ** followed by the 0-9 digit you have programmed.
To erase an abbreviated number,
after hearing the dial tone, dial the following: #51*selected digit
(0-9)# Replace the handset.
To erase all abbreviated
numbers, after hearing the dial tone, dial the following: #51#.
Replace the handset.
General Cancellation (Touch Tone)
To simultaneously cancel
all features you have programmed, dial # 001# .
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